Unable to connect newly created remote databases

Customer23180

I cannot connect the newly created remote database with SSMS, but other remote databases that I created before now works. New ones are not connecting, and i have enabled remote access, and this persists.

Customer10031

Have you used the .public. version of the server name?

Customer13360

I have a similar experience. I created a new database a few hours ago and could see it from SSMS. Now I cannot. I am using public and remote access is enabled (it looks like internal is working)

MonsterASPNET

Hello @Customer23180 and @Customer13360,
this issue is most caused by our automatic security system which temporarily blocked connections from your IP address after more than 10 unsuccessful login attempts using incorrect password.

Please open Support Ticket directly in Control panel and include your IPv4 address which you can find here:
https://www.whatismyip.com

Once we receive this information, we will manually remove temporary block for you.

Customer13360

I might admit some guilt there....I copied a connection string and missed the second line. How long is the lockout (for future incompetence reference)?

MonsterASPNET

Hello @Customer13360,
this can happen from time to time 😇
Block lasts for 24 hours but please submit Support ticket via Control panel and we’ll be happy to unblock you manually.