Application Pool timeout configuration was set to 30 minutes

Customer4173

I got error:
"A worker process with process id of '30584' serving application pool 'site7305' was shutdown due to inactivity. Application Pool timeout configuration was set to 30 minutes. A new worker process will be started when needed..."

I need to increase this timeout pool configuration, because server was shut down? How to do it, and is it possible?

MonsterASPNET

Hello @Customer4173,
thank you for your interest in our hosting.

Application pool timeout works when no requests have been made to website in last 30 minutes. This means that no user has visited your website during this time than server puts your website to sleep. If your website has visitors server keeps it running all the time. This setting saves resources on server. When new request to your website is made after 30 minutes, server will wake up website and your application will start again.

What specific problem do you have with this setting? This timeout limit cannot be increased in Free plan.

Customer4173

The problem is that when the server went into sleep mode after 30 minutes of inactivity, then after some API request the website does not wake up and does not continue to work, and the entire site has to be restarted

MonsterASPNET

Hello @Customer4173,
I understand, but unfortunately we don't plan to change this setting for Free plans. In Premium plan is default Application pool timeout set to 3 hours and we can also offer "Always Running" option there.

Customer4173

I bought a premium plan. Can you please turn on the "Always Running" option, or can I do it myself?

MonsterASPNET

@Customer4173,
Thank you for purchasing Premium plan. In near future we plan this feature add to Control panel, but currently must be enabled manually. Please send activation request via Support ticket in Control panel. Thank you.